Buying FAQ
Choosing a creative activity or gift? Here are the essentials to help you find your SplashArts kit.
What is included in a kit?
Contents vary by kit. Character wood-painting kits such as the Spider-Man kit include a pre-marked wooden cutout, watercolors, brushes, a palette, black sketch pen, colored reference picture and cloth bag. Some designs include extra keychains or magnets; check the individual listing for quantities.
The Mandala Coaster kit includes four wooden coaster cutouts, 12 acrylic colors, a paintbrush, palette, varnish and wooden stand. Bookmark kits include pre-printed cutouts and brush pens; rangoli kits include a design base, acrylic colors, decorative mirrors, a brush and glue. Check your chosen product and option for its exact contents.
Which age is each kit recommended for?
Check the age recommendation on the product page. For example, Spider-Man and Animal Bookmark kits are listed for ages 4+, Naruto for ages 5+, and Mandala Coaster and Rangoli kits for ages 6+. Choose a theme your child enjoys and a project that matches their ability; we recommend adult supervision for younger children.
Do I need extra materials or tools?
The listed kits include their main art materials and tools, but these differ by project: wood-painting kits use watercolors, coaster and rangoli kits use acrylic colors, and bookmark kits use brush pens. Read the contents before ordering. For a comfortable setup, we recommend a protected work surface, water for painting and a cloth for cleanup.
How do I request personalization?
If your chosen product offers personalization fields, enter the requested details and double-check spelling and selections before adding it to your cart. For a special design, unclear instructions or a request not covered on the listing, contact us on WhatsApp at +91 63630 14930 before ordering so we can confirm what is possible.
When will my order be dispatched and delivered?
Orders are usually dispatched within 1β2 working days. Personalized or customized orders may take up to 3β4 working days to dispatch, depending on the design and customization. After dispatch, delivery generally takes 3β5 working days to metro and Tier 1 cities, or 4β8 working days to other locations. These are estimates and may vary with the location, courier, weather or other unforeseen circumstances.
Tracking details are shared after dispatch. For an urgent order, contact us before purchasing. See our Shipping policy for full details.
What if my order arrives damaged, defective or incorrect?
Please record an unboxing video within 24 hours of delivery and contact us within 48 hours with your order number and clear photos/video proof. WhatsApp +91 63630 14930 or email info@splasharts.in. Requests are reviewed, and approved replacements are generally dispatched within 1β2 working days. Damage from customer handling, use or tampering is not eligible for replacement.
Can I return or exchange a customized item?
As stated in our Return and refund policy, customized or personalized items cannot be returned or exchanged unless damaged, defective or incorrect. Replacement requests are subject to review and approval; follow the reporting steps above.